![]() ![]() Did the app crash while saving the document? If not, how much time has elapsed since last Save and the Crash?. ![]() We’re hopeful that suggestions shared by Jacob have helped you. In case you are still facing this issue, we would request you to share the following details: We’re sorry to hear about your experience. We understand how frustrating file corruption can be. We’re currently investigating these issues so that they can be fixed in future releases to provide a better user experience. Here are a few pages about struggling with it yourself: Here are some websites where you can see whether it can rescue the actual file, and if it can, you may pay for a subscription to have it done,Īs far as I remember, the first one is for Win and the second one is for Mac, while the third one should be for both. I am unsure what System Restore (or what it is called) can do in such a case.Ĭoncerning the current file, you may try to create a new document and File>Place the (PDF contents, if any, of the) corrupted one to see how much may be rescued that way. You have no version saved elsewhere/under a different name (always recommended)? Is there a way I can find an older version of the file somewhere on my computer, I have Windows 10. I am stuck and hoped that someone on here may have a good idea about what to do? ![]() I have forwarded to adobe support who have said that I must have merged the layers and they can not do anything about it. When I click the top layer to see it, in the layer panel the whole artwork disappears from the screen. I can see the layers on the layers panel, They are marked to show they are visible and the photograph is supposed to be invisible. When I next went in to work on it, the file had become one layer on the artwork panel, on outline view it showed just one box with x lines across it - to show the original photograph and all of the upper layers were not on the art panel. I worked on a piece of artwork for weeks, I had a photograph as the second from bottom layer and used higher level layers to create shapes to build a new version of the photograph. ![]()
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